Frequently Asked Questions

Once your order is processed, you’ll receive a confirmation email with a tracking number. You can track your package directly via our Track Order page. As we use DSers for dropshipping, delivery times may vary slightly depending on the supplier. If you need help, feel free to reach out to our support team anytime!

At Sigma Bela, we partner with reliable global suppliers to process and ship your order as quickly as possible. Once your order is placed, it usually takes between 1 to 5 business days to process. After processing, the delivery time depends on your location. On average, orders to the United States arrive within 7 to 15 business days, while international deliveries may take anywhere from 10 to 30 business days. Please keep in mind that shipping times can vary slightly due to factors like customs processing, high demand, or unexpected delays. As soon as your order is shipped, you’ll receive a tracking link so you can follow your package every step of the way.

Unfortunately, we are unable to accept returns for worn or used products. To maintain quality and hygiene standards for all our customers, all returned items must be unused, in their original condition, and with all original packaging intact. If you believe your item is defective or damaged upon arrival, please reach out to our support team within 7 days of delivery, and we’ll be happy to help resolve the issue.

We process orders quickly to ensure fast shipping, so changes or cancellations are only possible within a short window after your order is placed. If you need to make any changes or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, we won’t be able to make modifications or stop the delivery. In such cases, you may need to wait for the order to arrive and then follow our return policy if applicable.

We’re sorry for the mix-up and truly appreciate your patience. If you’ve received the wrong item, please contact our support team within 7 days of delivery. Make sure to include your order number and a clear photo of the item you received. We’ll review the issue promptly and arrange for the correct item to be sent to you or offer an appropriate solution. Your satisfaction is our priority, and we’ll do our best to make things right.

If your order is taking longer than expected to arrive, we understand how frustrating that can be. First, please check your tracking information for the latest updates. Sometimes, delays can occur due to customs processing or high shipping volumes. If your tracking hasn’t updated in several days or your order hasn’t arrived within the estimated delivery time, please reach out to our support team. We’ll investigate the issue and work with our shipping partners to locate your package or arrange a suitable resolution. Your peace of mind is important to us, and we’re here to help.

Customs or import fees may apply depending on your country's regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer. Every country has different rules, so we recommend checking with your local customs office for more information. If any fees are required upon delivery, your local postal service or courier will contact you directly. Please note that refusing to pay customs fees may result in your package being returned or discarded, and we may not be able to issue a refund in such cases.

At Sigma Bela, we currently offer standard international shipping for all orders. This option is the most cost-effective and allows us to keep prices low for our customers while still ensuring reliable delivery. All orders include tracking, so you can follow your package once it’s been shipped. As we grow, we plan to introduce more shipping options, including express delivery. Stay tuned for updates and improvements to our shipping services.

Yes, we offer free standard shipping on most of our products. Once you place your order, it will be processed and shipped without any additional shipping charges. However, in rare cases, certain items or destinations may have a small shipping fee, which will be clearly displayed at checkout before you complete your purchase. Our goal is to make your shopping experience as smooth and affordable as possible.

At Sigma Bela, customer satisfaction is very important to us. If you’re not fully satisfied with your purchase, you may request a return within 7 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned with all original packaging. Once we receive and inspect the returned item, we’ll process your refund or exchange as per your preference. Please note that return shipping costs are the responsibility of the customer, and we are unable to accept returns on worn, used, or personalized items.

If your item arrived damaged or incorrect, please contact us right away and we’ll make it right.

To start a return or exchange, please contact our customer support team with your order number and a brief description of the issue. If possible, include clear photos of the product to help us process your request faster. Once your return is approved, we’ll provide you with the return instructions and shipping details. Please ensure the item is unused, in its original condition, and packaged securely before sending it back. As soon as we receive and inspect the returned item, we’ll process your refund or ship the replacement.

We’re really sorry if your item arrived damaged or defective. Please contact us within 7 days of receiving your order and include your order number along with clear photos of the item and the packaging. This helps us assess the issue and offer the best possible solution. Once we verify the problem, we’ll either send you a replacement at no extra cost or issue a full refund—whichever you prefer. Your satisfaction is important to us, and we’re here to make things right.